Options for configuring cancellation policies

In this manual we detail the steps to configure advanced cancellation policies in the booking engine.

This functionality allows you to define the penalties that will be applied to each rate in case the user cancels early. This information will be displayed in the following screens of the reservation frontend: 

• Table of penalties in the conditions of each rate:

• Deadline for free cancellations:

• Amount of the penalty in the cancellation mode: 

To configure advanced cancellation policies, there are different options depending on the needs of each property: 

PRE-DEFINED CANCELLATION POLICIES (basic)

This option will be ideal for properties working with standard cancellation policies and will only require a simple configuration from the control panel. Pre-defined cancellation policies can be used in case of working with free and non-refundable cancellation rates. 

You will be able to see more details about its configuration by clicking on the following link

ADVANCED CANCELLATION POLICIES  

This option will be ideal for properties that work with complex cancellation policies that include variable penalties depending on the cancellation release or contain multiple different cancellation rates/policies.   

You will be able to see more details about its configuration by clicking on the following link.

CONFIGURING CANCELLATION POLICIES FOR SPECIFIC PERIODS (advanced)

This option will be ideal for properties that, within the same rate, contemplate different cancellation policies and penalties depending on the period of the year. 

You will be able to see more details about its configuration by clicking on the following link