How to configure cancellation policies: SPECIFIC PERIODS

This manual details the steps to configure different cancellation policies during certain periods of the year. This type of configuration will be very useful for those properties that offer different cancellation conditions for the same rate during the year. 

To carry out the configuration, the cancellation policies must be created in the usual way following the indications in the complete manual and emphasizing the following particularities: 

1) Create a cancellation policy for each period by editing the start/end date field and assigning the appropriate penalty. 

2) Define an order in the cancellation policies from more specific to more generic.

3) Go to Inventory --> Define Inventory --> Conditions and assign the policies that correspond to each rate. 

CASE STUDY (example):

In this example we detail how to configure advanced cancellation policies for a property that offers the following conditions: 

• Easter Policy --> Free cancellation up to 7 days before check in. 

• August Policy --> Free cancellation up to 14 days before check in. 

Below are the steps to create period-specific cancellation policies:

1) Create a cancellation policy for Easter by filling in the following fields: 

Start / End Date: April 5 to 12, 2022.

Description (optional)

Penalties: One entry up to 8 days before check in with penalty 0 / One entry from 7 days until check in with penalty 100%.

2) Create a cancellation policy for the month of August by filling in the following fields:

Start / End Date: August 1 to August 31, 2022.

Description (optional)

Penalties: One entry up to 15 days prior to check in with penalty 0 / One entry from 14 days to check in with penalty 100%.

3) Order cancellation policies as follows: 

          i) Easter Policy

          ii) August Policy 

          iii) Free Cancellation Policy

4) Link the new cancellation policies to the free cancellation fee from Inventory > Define Inventory > Conditions: