This manual details the steps to configure advanced cancellation policies using the options that are already pre-defined in the booking engine.
If you access the Configuration --> Cancellation Policies section you will be able to view and edit the cancellation policies that are pre-created in the system. These are detailed below:
Non-Refundable → This policy has a 100% penalty in case of cancellation.
FreeCancellation → This policy has a 100% penalty if cancelled less than 1 day in advance.
To configure and link these cancellation policies to existing rates, the following steps must be followed:
1) If you need to modify the free cancellation notice, go to Settings --> Cancellation Policies, edit the FreeCancellation policy by clicking on the pencil icon.
A window with the settings will open, click on the pencil icon in the "Constraints" section.
The "Constraints " field should be edited and the value of the field should be edited to indicate the days before check in that the penalty will start to apply:
2) Go to Inventory --> Define Inventory --> Conditions and edit each rate. Once in the conditions editing interface, link the rate to the corresponding cancellation policy.
Below is an example of the Free Cancellation rate:
3) Go to Settings --> Behavior and enable the Show Elements --> Online cancellation deadline field.
4) Go to the reservation frontend and check that the information is reflected correctly:
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