Booking request

By selecting the "reservation request" payment method, the customer can submit a reservation request through the booking engine. Once this action is completed, the accommodation will receive an email with all the details of the potential booking and the customer's information. The customer must be contacted to finalize the reservation.

To configure this payment method, you must specify the conditions to be applied by going to Parameterization → Payment Methods → Reservation Request → Edit and filling in the following fields:

• Availability Hold: The number of hours the reservation will be held for the customer.
• Automatically Cancel Expired Reservations: If the specified availability hold time has passed, reservations will automatically expire.
• Maximum and Minimum Advance Notice (hours): The maximum and/or minimum time in which the reservation request option will be available in the booking engine.
• Device Types: You can filter this payment method to apply only to selected devices.

To activate this payment method, it must be assigned to the corresponding condition.

This configuration is found under Inventory → Define Inventory → Conditions → Edit → Payment Methods, then select Reservation Request. This option is compatible with other payment methods.

The reservation request can be viewed under Reservations → List in the payment column, where it will be labeled with the abbreviation "Solicitud".

The reservation will remain in pending confirmation status for the number of hours specified in the "Availability Hold" field. Once this time has passed, the reservation will be automatically canceled.

To confirm a reservation, go to Reservations → List, locate the reservation in the Actions column, and click the "Confirm" button.

When the customer makes a reservation using this payment method, they will receive an email stating that the reservation is pending confirmation.