Why some confirmation emails are not being received?

Witbooking’s automated emailing is done through a platform that maintains a 99% efficiency. Mistakes in the system are very rare and usually last for a very limited period of time. When this happens, the incident is reflected in the system. In the booking list, the status of the email will be “in queue”, until the incident is recovered and the email can be delivered. 

When an automatic email has not been received, the problem most likely doesn’t refer to the sending of it but in the receipt of the message.

Problems receiving automatic emails can be caused by: 

• Incorrect filtering by the webmail provider: in some cases, the webmail provider filters erroneously some emails coming from Witbooking. You’ll have to contact the provider asking them to include Witbooking in a whitelist and, if the problem continues, we recommend the centralisation of the mail reception in a Gmail account. Eg: anti-spam filters or spam filtering. 

• Soft-bounce bounce: it occurs when there is a temporary problem that prevents the delivery of the email. The soft-bounce can be caused by multiple factors such as the recipient’s mailbox being full or the mail server being offline. When this happens, it will be registered as a bounced email in the reservation list. 

• Hard-bounce bounce: this happens when there is a permanent problem that prevents the delivery of the mail.Hard-bounce usually occurs when the recipient’s email address is incorrect. You should verify that it has been correctly configured in the Witbooking control panel by going to Communication > Email confirmation. When this happens, it will be registered as a rejected email in the booking list. 

Before reporting the issue, please, review the configuration indicated in order to identify the source of the mistake and proceed to its resolution.