If accommodations are unavailable, we can offer potential guests the option to register on the waiting list to be notified via email when availability is released at the establishment, allowing them to finalize a booking.
To activate this functionality:
1. Within the booking engine's back office, navigate to Configuration > Behavior > Show/Hide elements. A checkbox will appear for the field: “Waiting list”
No check → default option. The waiting list option is not displayed in the booking engine.
Check → the waiting list option is displayed in the booking engine for those who have it enabled.
Below you can see an example of the waiting list process.
1. The customer will see the booking engine with no availability, with black and white photographs and the message 'Receive notification'
Note: we can create an alert for the general availability of the booking engine or for a specific room type directly.
2. Once availability is restored, either due to a cancellation or because more capacity has been added, the customer who was added to the waiting list will receive the following email, from which they can make a reservation:
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